This Privacy Policy explains how personal information is collected, used, stored, and protected when users interact with our website and related services. It applies to all information exchanges arising from browsing, placing orders, or communicating with us in connection with deliveries within Australia.
This policy applies to personal information collected through our website, customer communications, and related services. It governs how we handle information provided directly by users, as well as information collected automatically through technical means during normal website operation.
We may collect the following categories of information, depending on how you interact with us:
Identification and contact details, such as name, email address, phone number (optional), and delivery address;
Order and transaction information, including purchased items, payment status, and delivery details;
Communications information, such as inquiries, requests, or feedback sent to us;
Technical and usage information, including device type, browser information, IP address, and general interaction data.
Some information is provided directly by users, while other information is collected automatically through standard website technologies.
We use cookies and similar technologies to support core website functions and improve user experience. These technologies may be used to:
Enable essential site functionality and security;
Remember user preferences and settings;
Understand general usage patterns to improve services.
Users may manage or restrict cookies through browser settings. Limiting cookies may affect certain website features, but basic access remains available.
Personal information is used only for legitimate and reasonable business purposes, including:
Processing and fulfilling orders;
Managing payments, delivery, and customer support;
Communicating order updates or responding to inquiries;
Improving services, website functionality, and user experience;
Meeting legal, regulatory, or compliance requirements.
We do not use personal information for purposes unrelated to these activities.
We do not sell or misuse personal information. Information may be shared only in limited circumstances, such as:
With logistics and delivery providers to complete order fulfillment;
With payment service providers to process transactions securely;
With service providers assisting in website operation or customer support;
When required by law, regulation, or lawful authority.
All third parties are required to handle information in a manner consistent with applicable privacy obligations.
Personal information is stored using reasonable administrative and technical safeguards designed to protect against unauthorized access, loss, misuse, or disclosure. Access to information is limited to those who require it for legitimate operational purposes.
While we take appropriate measures to protect information, no method of transmission or storage can be guaranteed as completely secure.
Subject to applicable legal requirements, users have the right to:
Request access to personal information held about them;
Request correction or updating of inaccurate or incomplete information;
Request deletion of personal information where legally permitted;
Withdraw consent where processing is based on consent, without affecting prior lawful processing.
Requests to exercise these rights may be submitted through the contact details provided below. Identity verification may be required before processing requests.
Personal information is processed based on one or more of the following legal grounds:
The necessity to perform or manage a contract, such as fulfilling an order;
Legitimate business interests that do not override user rights;
User consent, where required;
Compliance with legal and regulatory obligations.
Where applicable, data handling practices are designed to align with the principles of the EU General Data Protection Regulation, while also complying with Australian privacy and consumer protection requirements.
This Privacy Policy may be updated from time to time to reflect operational, legal, or regulatory changes. Updated versions will apply from the date of publication.
For questions, requests, or concerns regarding this Privacy Policy or personal information handling, please contact us during business hours:
Email: orders@oakgoio.com
Phone: +65 (943) 33696
Address: 8F JALAN KEMAMAN, SINGAPORE 329332, SINGAPORE
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM, excluding public holidays
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