This Shipping Policy explains how orders are processed, dispatched, and delivered for furniture purchases made through our website. It is intended to provide clear and practical information regarding delivery arrangements for orders shipped within Australia.
We support delivery to all regions within Australia. Orders are processed and shipped in accordance with this policy, subject to address accessibility and standard carrier service availability.
All orders are shipped with free standard delivery. No additional base shipping fees are charged at checkout.
Orders are processed after payment confirmation. Processing and dispatch arrangements are typically completed within 72 hours, subject to order verification and operational requirements.
Our standard business hours are Monday to Friday, 9:00 AM to 5:00 PM, excluding public holidays.
Order processing follows these time-based rules:
Orders placed before 5:00 PM on a business day are normally entered into the same-day processing queue;
Orders placed after 5:00 PM, on weekends, or on public holidays will be processed on the next business day.
After dispatch, orders are generally delivered within an estimated timeframe of 7–10 business days. Delivery times may vary due to factors such as destination location, carrier capacity, weather conditions, or customs processing.
If the actual delivery time significantly exceeds the estimated range, users may contact us for assistance.
All applicable taxes and duties are included in the product price at the time of purchase. Customs clearance is handled by the designated logistics service providers.
Customers are not required to pay additional taxes, duties, or clearance-related fees upon delivery.
Once an order has been dispatched, tracking information will be provided to allow users to monitor shipment status through the carrier’s tracking system.
The following principles apply to shipping-related responsibility:
If an item is damaged or lost during transit, the issue will be assessed based on carrier records and delivery confirmation;
Requests to modify or cancel shipping after dispatch are subject to logistical limitations and may not be possible;
Customers are responsible for providing complete and accurate delivery information, and delays or losses resulting from incorrect address details are not our responsibility.
For shipping or delivery-related questions, users are encouraged to contact us by email as the primary method of communication. Telephone support is available as a supplementary option.
Contact details are as follows:
Email: orders@oakgoio.com
Phone: +65 (943) 33696
Address: 8F JALAN KEMAMAN, SINGAPORE 329332, SINGAPORE
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM, excluding public holidays
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