These Terms of Service govern the access to and use of this website and the related services provided in connection with furniture orders delivered within Australia. By accessing or using this website, users agree to be bound by these Terms of Service, together with all related policies published on this website.
These Terms of Service apply to all users who browse, access, or place orders through this website, as well as to any related interactions between users and us. They are intended to define the basic rights and obligations associated with website use and order placement.
Users may be required to provide accurate and complete information when placing orders or creating an account. Users are responsible for maintaining the confidentiality of any account credentials and for all activities conducted under their account.
We operate and maintain this website in a reasonable manner within the limits permitted by applicable law. We do not guarantee uninterrupted access or error-free operation but take reasonable steps to support normal website functionality.
Product descriptions, specifications, and images are provided for general reference and may vary slightly from the delivered item due to display or material characteristics.
All products are subject to availability. We reserve the right to:
Adjust or update product information;
Correct pricing or listing errors;
Modify or discontinue products without prior notice.
Prices displayed at the time of order submission generally apply, subject to verification and error correction.
We currently accept the following major credit and payment cards:
Visa
Mastercard
Discover
Diners Club
JCB
The availability of specific card types is subject to standard card network and issuing bank rules. Acceptance does not imply guaranteed authorization or successful processing for every transaction.
Payments are processed at the time an order is placed. All transactions are handled through secure payment processing channels designed to protect payment information during transmission.
We do not store full card details on our systems.
For more details, please refer to: Payment Methods.
All orders are shipped with free standard delivery. No additional base shipping fees are charged at checkout.
Our standard business hours are Monday to Friday, 9:00 AM to 5:00 PM, excluding public holidays.
Order processing follows these time-based rules:
Orders placed before 5:00 PM on a business day are normally entered into the same-day processing queue;
Orders placed after 5:00 PM, on weekends, or on public holidays will be processed on the next business day.
After dispatch, orders are generally delivered within an estimated timeframe of 7–10 business days. Delivery times may vary due to factors such as destination location, carrier capacity, weather conditions, or customs processing.
If the actual delivery time significantly exceeds the estimated range, users may contact us for assistance.
Users should review the Shipping Policy for detailed and current information.
Order cancellation is subject to the following conditions:
Orders may be cancelled within 72 hours of placement, provided the order has not yet been dispatched;
Orders that have already been dispatched, or orders placed more than 72 hours ago, cannot be cancelled.
Further details are available in the Order Cancellation Policy.
We offer returns and refunds but do not offer exchanges.
The reasons for not providing exchange services include, but are not limited to:
Furniture items are large and costly to transport, and cross-border exchange logistics are complex;
Many products are sold in limited or batch-based inventory, making it difficult to guarantee availability of replacement items with identical specifications;
Returning an item and placing a new order allows consumers to make purchasing decisions based on current pricing, stock availability, and delivery timelines.
This arrangement does not limit any rights available to consumers under applicable consumer protection laws.
Returns may be accepted if all of the following conditions are met:
The return request is submitted within 30 days from the date of delivery;
The item has not been used, installed, modified, or damaged by the customer;
The item is returned in a condition suitable for resale, including original packaging, accessories, and accompanying materials.
Returns may be refused in the following circumstances:
The return request is submitted outside the permitted timeframe;
Damage results from improper use or storage;
The condition of the item materially affects its resale value.
Users should review the Return, Exchange and Refund Policy for full details before submitting a request.
We handle personal information in line with applicable data protection requirements and use it only for appropriate operational purposes, such as fulfilling orders, providing customer support, and improving services.
Reasonable measures are in place to safeguard information against unauthorized access or misuse, in accordance with relevant privacy and data protection standards.
These Terms of Service are governed by and interpreted in accordance with the laws applicable in Australia.
Any disputes arising from the use of this website or related services should first be raised through reasonable communication. Nothing in these Terms of Service limits consumer rights that cannot be excluded under Australian law.
For questions regarding these Terms of Service or website use, users may contact us during business hours:
Email: orders@oakgoio.com
Phone: +65 (943) 33696
Address: 8F JALAN KEMAMAN, SINGAPORE 329332, SINGAPORE
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM, excluding public holidays
loading
